Did you purchase your device from a third party vendor?
If you purchased your device from Amazon, Newegg, Overstock, or Walmart, your free month(s) of service will be applied to the first 30 days of your service. You will see a prorated charge for your second month of service.
(For example: If you activated your device on September 15, you will not be charged for the remainder of September. Your October bill will be prorated for October 15-31.)
Did you purchase your device directly from us?
If you purchased from one of our sales people or from our website, your first month of service was prorated and charged when the order was placed. Your free month(s) of service will be applied to your second full month of service.
(For example: If your service was activated on September 15, your September bill will be prorated for September 15-30. You will not be charged for October - your full free month.)