If your device is not operating correctly, start with the tips available here.
If you are still experiencing issues, open a chat (click the Chat link in the top right side of the portal), give us a call at 844-498-9450, or email our Customer Support team. We can assist with additional troubleshooting.
If you are no longer using your device, did you know you can transfer it to a friend or colleague? Give us a call at 844-498-9450 or email our Customer Support team to get it set up.