How do I view videos associated with alerts?

Our solution ties video clips to every GPS alert generated within your Customer Portal. You may access GPS-related video for up to 45 hours of drive time if the driver-facing camera is ON and up to 66 hours if the driver-facing camera is OFF. If you need to save the video for later viewing, click “Add” to save the clip to your Videos Library.

1. Navigate to the main Map page and select the appropriate tracker.
2. Select the “Alerts” button to view all available alerts and filter by Date Range.
3. Click “Check for On-Camera Video” found at the bottom of the Alerts rail.
4. The camera will now load all stored video attached to the GPS alerts occurring within the last 45 hours of drive time.
5. A popup box on the map will display each clip’s Inside thumbnail, Outside thumbnail, or Street View. Select whether you would like to Stream or Add. (Stream = Stream the clip from the camera; Add = Save a clip to your video library, which can be accessed later by clicking the Videos button. Videos saved in your video library are available for 60 days) REMINDER: You must add the clip to your Video Library to save it for later viewing.