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Where can I check the online/offline status of my camera?

The Online/Offline status of your FleetSharp Dashcam can be found at the top of your Alerts or Videos rail.

Camera status on the FleetSharp portal map page

There are 8 statuses that help you understand the current state of your camera:

  1. ONLINE - Camera is powered on and functioning properly
  2. OVERHEATED - Excessive heat has caused the camera to power down
  3. UPDATING - The camera is currently updating and should be Online after the update
  4. RESTARTING - The camera is restarting and should be Online after the restart
  5. UNPLUGGED - The camera has lost power due to it being unplugged
  6. LOW BATTERY - The battery voltage of the vehicle isn’t sufficient to power on the camera
  7. UNKNOWN - Camera is offline and the system is unable to determine the reason. Try resetting the device and contact Support if unsuccessful
  8. ERROR CHECKING CAMERA STATUS - Communication with the device is failing. This is most often due to poor cellular connection or a busy network. Please try again and contact Support if unsuccessful.

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