Why is my device not recording trips correctly?

Occasionally, you will see gaps in tracking where your device may not update every minute, or there are no trips in the trip report. This can happen if a wired device is installed incorrectly or a plug-in device is not recognizing the correct battery voltage from your OBD port.

Take the following steps to identify and resolve the issue:

1. (Wired Device) The white wire should receive between 11 and 14 volts when the ignition is on and 0 (zero) volts when the ignition is off. If the white wire is not registering these voltages, your device may not recognize trips correctly and/or may not record mileage correctly. Check the installation by viewing our Wired Installation Video.
2. (OBD/ Plug-in) Install the device in a different vehicle to determine if there is an issue with the device itself, or a possible compatibility issue with the vehicle. If the issue persists, please contact Customer Support at 844-498-9450.